Terms & conditions and Privacy Policy

PRIVACY POLICY

This privacy and cookie policy applies to the processing of personal data of users of the Toury de Bike to work app and visitors to the (mobile) website www.biketowork.nl.

With this privacy policy Woolthuiswerkt BV provides information about the data that we process from our customers and users of our (mobile) websites (including apps and social media), web stores and other services, such as online promotions, fairs and promotions, competitions and loyalty programs.

The information that we process about you (hereinafter referred to as: "personal data") is treated and protected with the greatest possible care. We hereby adhere to all applicable laws and regulations, including the General Data Protection Regulation.

Do you want to contact us?

You can contact Woolthuiswerkt BV as follows:

By e-mail via info@biketowork.nl ;
By telephone on 020-244 0625
By mail to Woolthuiswerkt BV, Herengracht 124, 1015 BT Amsterdam

Providing your personal data is not mandatory

The starting point is that the provision of personal data is never mandatory. You always have the choice whether you want to enter personal data. However, in order to be able to use a number of our services, entering personal data is necessary. When we ask for the input of personal data, we indicate which data is necessary to be able to use the service and therefore must be entered, and which data can optionally be provided.

Which personal data do we process?

We can process your personal data when offering our products and services. This may include the following personal data:

your name
your e-mail adress
your telephone number
Your date of birth
your employer
your address
your bank account number
your height, weight and gender
information about your visit to our (mobile) website and app, such as URL, IP address, browser type, language, date, time and duration of your visit
location data, trip data, results achieved and points in Toury de Fietsgame
information about your interests and preferences as a user of our (mobile) website, app, products and services
Device ID, location data and ride data in Toury de Fietsgame through GPS registration
links with, and posts and shares on, social media
information provided at registration such as your username and password

To the extent that your processing requires your permission, we will ask you in advance (for example, data regarding your location) and only then process that data. You can always withdraw that permission.

For what purposes do we process your personal data?

Your personal data can be processed for the following purposes:

to grant you access to our website and app, whether or not based on your registration as a user
to give you the opportunity to participate in Toury the Cycling game and other activities
to gain insight into your driving and travel behavior
to enable you to view your data in the app or on the site and possibly share it with others
to send you information regarding products, services and events, from us and from third parties
to be able to pay out rewards
for the establishment and implementation of an agreement concluded with you
to contact you about the services you have requested
to offer you, deliver and possibly adapt the agreed services, products and / or information to your needs and wishes
to allow you to post and exchange information on the website, in the app or on social media, and to contact other users
to create a profile of you
to send you a newsletter, user information or service message
to comply with the laws and regulations that apply to us and to handle disputes
to conduct market research and to compile management information
to improve the quality, safety and user-friendliness of our (mobile) website and app and to combat fraud
to exchange your data with companies affiliated with Woolthuiswerkt BV where appropriate
Your personal data will not be used for purposes other than those mentioned above.

Sharing your personal data with third parties

Your personal data is (possibly) shared with other parties with whom we collaborate. Those parties are:

Amazon AWS - Amazon AWS manages our database and is located in Ireland.
Perspective Research - Perspective research is a research agency from Amsterdam that uses data to link to surveys conducted with users
Mailchimp - We share your first name and email address with Mailchimp to send you newsletters. The Mailchimp server is located in the United States but is certified in the EU / US Privacy Shield. The servers meet the European AVG standard.

Data processing in the Netherlands and abroad

Your personal data is stored and processed in the Netherlands or in countries for which this is permitted under Dutch law.

Third party websites

With the exception of third-party websites that we use as a processor, this Privacy Statement does not apply to third-party websites or apps to which we offer a hyperlink or otherwise refer to it on our website or in our app. This also applies to links with and sharing of data on social media such as Twitter and Facebook. We are not responsible for the data processing or the privacy policy of these third parties, and refer you to the privacy statements of those third parties.

Processors

To the extent that we use the services of third parties for the purposes stated in this Privacy Statement and these third parties have access to your personal data when performing the services in question, we have taken the necessary contractual and organizational measures to ensure that your data is solely for the purposes described here are processed.

Security and retention periods

We have taken appropriate technical and organizational measures to protect your personal data against loss or any other form of unlawful processing. Our hosting center has its own cage in which the servers are located. These are physically only accessible to employees of the hosting party. The server uses proven technologies in the field of server architecture, database security, firewalls and intrusion detection. The database is therefore not directly accessible from outside, but only via the web server through secure access. Access is secured in two ways: via encryption and authentication. Access to the data is not possible in any other way.

We do not store your data longer than legally permitted, legally required and / or necessary for the purposes for which the data is processed. The duration of certain data is therefore dependent on the nature of the data and the purposes for which they are processed. The retention period may therefore differ per purpose. We will never keep your data longer than the legal retention period.

Inspection, correction and removal

You have the right to know what information we store about you and to view it, and to request that it be corrected or deleted. You can send a message with your name and contact details to Woolthuiswerkt BV, Herengracht 124, 1015 BT Amsterdam or send an e-mail to info@biketowork.nl. In your request you must specify as much as possible which personal data is involved. In principle, we will respond to a request for inspection or correction request within four weeks. In the event of a request for deletion, we will delete the personal data concerned as soon as possible, unless, and to the extent that, the law requires us to retain the personal data in question or there are other urgent reasons that prevent deletion. We will send you a confirmation message after execution of a request for removal. If we cannot determine, or cannot fully identify, which personal data a request for inspection, correction or removal relates to, we may ask you to specify your request in more detail. We will then suspend the execution of the request until you have provided us with the further specification.

At the bottom of every e-mail that you receive from us, you are offered the option to unsubscribe immediately for the relevant messages.

Change and version

We regularly adjust this Privacy Statement. We therefore recommend that you regularly read this Privacy Policy for changes. This Privacy Policy was last amended on May 24, 2018.

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